If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or return.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping and handling charges are not refundable. All returns are subject to a 15% restocking fee. Restocking fee will be waived if customer chooses a store credit instead of a refund.
How does the return policy work?
To start a return, contact email@example.com to communicate directly with our customer service team.
- Customers may request a refund on any order within 30 days of purchase.
- Our customer service team strives to respond to all requests within 24 hours or less. We're always available to help!
- We highly encourage to write down the return tracking # located on the return label used to send back your package.
- Once an order has been placed, if you need to make changes, you may contact firstname.lastname@example.org 12hrs before it's been shipped.
How will I receive my refund?
- Refunds are processed back to the original payment method used to purchase the order.
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- All Yeembe gift cards are valid as a one-time use only. We unfortunately cannot credit Yeembe gift cards back to your account once they’ve been used.
- Yeembe does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
How are my promotions applied?
- Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.